As our patient you have the right to:

• Personal dignity.
• Be informed about any aspect of your care in terms that you understand.
• Confidentiality of information gathered during your treatment.
• Privacy during care.
• Security for yourself and your property.
• Fully participate in all decisions related to your healthcare including:
  – Advanced Directives and any help you may need in formulating them.
  – Any ethical issues that impact your care.
  – An opportunity to resolve any conflicts about your care.
  – Informed consent about your care including the right to designate a surrogate decision maker.
• Considerate, respectful care from all staff.
• Express concerns about any of the services we provide you, to have these concerns reviewed, and, when possible, resolved.
• High-quality and compassionate health care.
• Information about fee schedules and payment policies.
• Be informed of the organization’s rules and regulations concerning your conduct.
• Appropriate assessment and management of pain.
• A choice of primary care providers on our team and available qualified specialists.
• Physical access to the facility for the physically and visually impaired.
• Effective communication that considers language needs, as well as hearing, speech and visual impairments.
• Not to be discriminated against on the basis of race, color, national origin, age, disability, sex or any other protected class.

As our patient your responsibilities include:

• Maximizing healthy habits, such as exercising, not smoking and eating a healthy diet.
• Fully participating in all decisions related to your health care including Advance Directives.
• Working with health care providers in developing and carrying out agreed-upon treatment plans.
• Disclosing relevant information.
• Clearly communicating your wants and needs.
• Avoiding knowingly spreading diseases.
• Being aware of a health care provider’s obligations to be efficient and equitable in providing care to other patients in the community.
• Showing respect for other patients and all staff members.
• Making good-faith effort to meet financial obligations.

Please remember that we can serve you better when:

• You make your appointments as far in advance as possible.
• You keep your schedule appointments or cancel/reschedule them as early as possible to allow others a chance to be seen.
• You remember to update any changes in phone number or address as soon as possible.
• You bring all forms that need to be filled out at the time of your visit, such as WIC, Disability or DMV physical exams.
• You bring a complete medication list to each visit.

This presents an abbreviated version of your full rights and responsibilities under law; for a complete understanding of these rights, click here to see a copy of MCHC policy #002.00 or call (707) 472-4596.

Derechos de los pacientes (Español PDF)