As our patient you have the right to:
- Personal dignity.
- Be informed about any aspect of your care in terms that you understand.
- Confidentiality of information gathered during your treatment.
- Privacy during care.
- Security for yourself and your property.
- Fully participate in all decisions related to your healthcare including:
– Advanced Directives and any help you may need in formulating them.
– Any ethical issues that impact your care.
– An opportunity to resolve any conflicts about your care.
– Informed consent about your care including the right to designate a surrogate decision maker.
- Considerate, respectful care from all staff.
- Express concerns about any of the services we provide you, to have these concerns reviewed, and, when possible, resolved.
- High-quality and compassionate health care.
- Information about fee schedules and payment policies.
- Be informed of the organization’s rules and regulations concerning your conduct.
- Appropriate assessment and management of pain.
- A choice of primary care providers on our team and available qualified specialists.
- Physical access to the facility for the physically and visually impaired.
- Effective communication that considers language needs, as well as hearing, speech and visual impairments.
- Not to be discriminated against on the basis of race, color, national origin, age, disability, sex or any other protected class.
As our patient your responsibilities include:
- Maximizing healthy habits, such as exercising, not smoking and eating a healthy diet.
- Fully participating in all decisions related to your health care including Advance Directives.
- Working with health care providers in developing and carrying out agreed-upon treatment plans.
- Disclosing relevant information.
- Clearly communicating your wants and needs.
- Avoiding knowingly spreading diseases.
- Being aware of a health care provider’s obligations to be efficient and equitable in providing care to other patients in the community.
- Showing respect for other patients and all staff members.
- Making good-faith effort to meet financial obligations.
Please remember that we can serve you better when:
- You make your appointments as far in advance as possible.
- You keep your schedule appointments or cancel/reschedule them as early as possible to allow others a chance to be seen.
- You remember to update any changes in phone number or address as soon as possible.
- You bring all forms that need to be filled out at the time of your visit, such as WIC, Disability or DMV physical exams.
- You bring a complete medication list to each visit.
This presents an abbreviated version of your full rights and responsibilities under law; for a complete understanding of these rights, click here to see a copy of MCHC policy #002.00 or call (707) 472-4596.
Derechos de los pacientes (Español PDF)